Last Updated: August 2026
Overview
Hear for You Mental Health Counseling, PLLC ("we," "our," "the practice) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard information when you visit our website or contact us through our online platforms. Because we provide mental health services, we take confidentiality seriously and follow all applicable federal and New York State privacy laws.
This policy applies only to information collected through our website and does not replace our HIPAA Notice of Privacy Practices, which governs how we handle protected health information (PHI) in the course of providing therapy services.
Information We Collect
We may collect the following types of information when you visit our website:
- Personal Information You Provide
- Name
- Email address
- Phone number
- Any information you voluntarily submit through contact forms
- Non-Personal Information
- Browser type
- Device type
- IP address
- Pages visited
- Time spent on the site
- General location data (city/state)
This non-personal information helps us to understand how visitors use our site and improve accessibility and user experience.
How We Use Your Information
We use the information collected through our website to:
- Respond to inquiries or appointment requests
- Provide information about our services
- Improve website performance and user experience
- Maintain security and prevent misuse of the site
We do not sell, rent, or share your personal information with third parties for marketing purposes.
Email Communication
If you contact us through our website, your message may be routed through our secure Google Workspace email system, which is covered under a Business Associate Agreement (BAA). However, email is not an appropriate channel for discussing clinical concerns or emergencies.
Cookies & Tracking Technologies
Our website may use cookies or similar technologies to:
- Improve site functionality
- Analyze website traffic
- Enhance user experience
You can disable cookies through your browser settings if you prefer.
Third-Party Services
Our website may include links to third-party platforms such as:
- Google Business Profile
- Telehealth platforms
- Scheduling or payment systems
These third-party site have their own privacy policies. We are not responsible for their content or practices.
Data Security
We take reasonable administrative, technical, and physical measures to protect your information. However, no online system is completely secure. We encourage you to avoid sharing sensitive clinical information through website forms or email.
HIPAA & Protected Health Information
Any information you share once you become a client - during sessions, through our telehealth platform, or via secure messaging - is protected under HIPAA.
This website is not intended for transmitting protected health information (PHI).
For details about how PHI is handled, please refer to our HIPAA Notice of Privacy Practices, provided during intake.
Children's Privacy
This website is not directed toward children under 13. We do not knowingly collect personal information from children through the site.
Your Rights
You may request:
- Access to the personal information you've provided
- Corrections to inaccurate information
- Removal of your information from our website records
To make a request, contact us at:
nlobello@hearforyoumentalhealthcounseling.com
Changes to This Policy
We may update this Privacy Policy periodically. The "Last Updated" date at the top reflects the most recent revision. Continued use of the website indicates acceptance of any changes.
Contact Information
If you have questions about this Privacy Policy or how your information is handled, please contact:
Hear for You Mental Health Counseling, PLLC
Rochester, NY
Email: nlobello@hearforyoumentalhealthcounseling.com
Phone: (585) 363-4138